Store Policy
Important things to know
- Online shop orders must be paid within two hours.
- All sales are final, except when an item has undisclosed damage.
- Customers are responsible for paying shipping costs.
- Our goal is to prepare paid orders within 24 hours after payment is confirmed.
- Online-store orders are normally sent once or twice per week, usually on Tuesdays and Thursdays.
- Same-day or expedited shipping and pickup are not guaranteed and may cost extra.
- Pickup must be arranged in advance through WhatsApp.
- Signature Boutique is an online-only store. We do not have a physical store for walk-in shopping.
1. Online-only store
Signature Boutique operates entirely online. We do not have a physical retail store.
Pickup is available only by arrangement. Please contact us through WhatsApp before coming to collect an order. We will confirm the pickup time and location.
2. Placing and confirming an order
An item is not secured until we confirm the order and receive payment.
New customers should message us on WhatsApp at 633-6132 to confirm their order and tell us whether they need shipping or pickup.
Items claimed during a live sale cannot be cancelled or switched after the live ends.
3. Payment
Full payment must be made within two hours after an order is placed or an item is claimed.
Payment instructions will be provided on the invoice. After paying, please send a screenshot or receipt through WhatsApp so we can verify and confirm your payment.
If payment is not received and verified within two hours, we may cancel the order and release the items to another customer without further notice.
Repeated unpaid orders may affect your ability to place or claim future orders.
4. Final sales, cancellations and exchanges
All sales are final.
We do not accept cancellations, returns or refunds because of a change of mind, incorrect selection, fit or sizing.
We may offer an exchange or another reasonable solution if an item has damage that was not shown in the listing or mentioned during the live sale.
Please contact us promptly after receiving the item and send clear photographs of the problem. We will review the information before approving a solution.
5. Item condition and sizing
Signature Boutique sells quality pre-loved children's and family clothing.
We inspect each item and describe its condition as accurately as possible.
Sizes are listed according to the garment's tag. Sizing can vary between brands and styles. Please review the photographs, description and any measurements provided before ordering. You are welcome to ask questions before buying or claiming an item.
6. Shipping
Shipping is available for orders of BZ$20 or more.
Delivery is cash on delivery, and the customer is responsible for paying the carrier's delivery charge.
After payment is confirmed, we aim to prepare your package within 24 hours. Online-store orders are usually sent once or twice a week, normally on Tuesdays and Thursdays.
Faster shipping or pickup may be available for an extra fee, but it is not guaranteed. We will tell you about any additional charge before confirming the arrangement.
Delivery times depend on the carrier and destination.
7. Pickup and holding paid orders
Pickup must be arranged in advance through WhatsApp.
Same-day pickup is not guaranteed and may require an additional fee. Please wait until Signature Boutique confirms the pickup time and location before travelling to collect an order.
We may hold a paid order for up to one month. The customer is responsible for arranging pickup or shipping during that period.
If you need more time, please contact us before the holding period ends.
8. Accepting this policy
By placing an order, claiming an item or submitting payment, you confirm that you have read and accepted this Store Policy.
The policy displayed when you place your order will apply to that purchase.